How Telcos Are Using Visual AI for Field Support

Telecommunications companies spend billions annually on truck rolls—sending a technician to a customer's location to diagnose or fix a problem that could often be solved remotely. A single truck roll costs $150-300. Visual AI agents can prevent 30-40% of unnecessary rolls.

The Truck Roll Problem

A customer's internet is slow. Cause unknown. Dispatch sends a technician. 2-hour drive, 30 minutes on-site to check the router, 'the WiFi was just off', $250 cost. This happens thousands of times per week across the industry.

With visual AI, that customer films their router. The agent sees the LED status, identifies that it's in standby mode, guides the customer to restart, problem solved. No truck roll.

Diagnostic Accuracy at Scale

Telcos have decades of diagnostic knowledge. We've embedded that into Orasi's models for telecom. The agent can diagnose signal issues, hardware faults, configuration problems, and device incompatibilities by analyzing visual + audio input from the customer.

Our test group reduced unnecessary truck rolls by 38% while maintaining 94% diagnostic accuracy.

Customer Satisfaction Impact

Customers prefer instant visual support over scheduled truck rolls. NPS scores in our telco pilots rose from 42 to 68. Customers appreciate being helped immediately, not days later.