Why Video Is the Future of Customer Support
Text-based support is reaching its limits. Customers struggle to describe visual problems, agents misinterpret descriptions, and resolution times balloon. Here's why real-time video changes everything.
Building an AI Agent That Actually Sees
Most AI support tools process text. Orasi processes pixels. A deep dive into how we built a multimodal agent that understands visual context in real time.
How Visual AI Cuts Support Costs by 60%
We analyzed 50,000 support interactions across three industries. The data is clear: when customers can show instead of tell, everything gets faster and cheaper.
Introducing Orasi: The Embedded Video Agent
Today we're launching Orasi publicly. One script tag. Zero downloads. An AI that sees your customer's screen and guides them to resolution in real time.
How Telcos Are Using Visual AI for Field Support
Telecommunications companies lose millions annually on truck rolls. Visual AI agents can diagnose router issues, signal problems, and hardware faults remotely.
The Show-Don't-Tell Principle in Support Design
Great support UX lets customers show their problem instead of describing it. We break down the design principles behind Orasi's visual-first interaction model.
Real-Time Visual Context: Our Architecture
How we achieve sub-200ms latency for live video analysis. WebRTC, edge inference, and the trade-offs we made building a real-time multimodal pipeline.
AI Agents vs. Chatbots: What Actually Changed
Chatbots route tickets. Agents solve problems. The difference isn't just marketing — it's a fundamental shift in how AI interacts with the real world.
Visual Verification Is Transforming Insurance Claims
Insurance adjusters spend hours on photo documentation. AI video agents can verify damage, guide policyholders through documentation, and accelerate payouts.